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Building Relationships | The Future of Customer Service

How Bots & Messenger Chats Are Transforming the Customer Service Experience For the Better




As a consumer, getting help from customer service departments at our favorite retailers is not and has not always been a breeze. As this interesting article from techcrunch.com puts it, since the 1970's it has been arguably painful on purpose. Essentially, many corporations set up a not-so-easy system with multiple barriers and road blocks, banking on the customer to get frustrated and give up on a getting any kind of compensation. 

But thanks to more recent advancements in technology and increased communication through bots and social media platforms like Facebook and Twitter, all of that is changing. The consumer now has a better chance of getting the attention they need through whatever platform or medium they chose. In the future, these platforms and AI bots will continue to advance and customer service can only improve. With more communication methods to chose from, customers are able to build stronger and more powerful relationships anytime and anywhere with the retailers they prefer.


Click here to read the full article

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