Stores Confront New World of Reduced Shopper Traffic
E-Commerce Not Only Siphons Off Sales, but Changes Shopping Habits
"There is a phenomenon that impacts traffic to the physical stores," Mr. Joly said. "There is no doubt about it."Despite those changes, visits to Best Buy dropped off after Thanksgiving weekend, Chief Executive Hubert Joly said in an interview. Not only are more people shopping online, the Web has eroded demand for former consumer-electronics staples, such as compact discs, he said.