Technology may make it easier to communicate electronically, but more difficult to do so emotionally.
Step outside of your comfort zone. Connect personally with your peers, clients, suppliers, and most important, your family. DJK
A COUPLE of weeks ago, I saw a stranger crying in public. I was in Brooklyn’s Fort Greene neighborhood, waiting to meet a friend for breakfast. I arrived at the restaurant a few minutes early and was sitting on the bench outside, scrolling through my contact list. A girl, maybe 15 years old, was sitting on the bench opposite me, crying into her phone. I heard her say, “I know, I know, I know” over and over.
What did she know? Had she done something wrong? Was she being comforted? And then she said, “Mama, I know,” and the tears came harder.
What was her mother telling her? Never to stay out all night again? That everybody fails? Is it possible that no one was on the other end of the call, and that the girl was merely rehearsing a difficult conversation?
“Mama, I know,” she said, and hung up, placing her phone on her lap.
I was faced with a choice: I could interject myself into her life, or I could respect the boundaries between us. Intervening might make her feel worse, or be inappropriate. But then, it might ease her pain, or be helpful in some straightforward logistical way. An affluent neighborhood at the beginning of the day is not the same as a dangerous one as night is falling. And I was me, and not someone else. There was a lot of human computing to be done.
It is harder to intervene than not to, but it is vastly harder to choose to do either than to retreat into the scrolling names of one’s contact list, or whatever one’s favorite iDistraction happens to be. Technology celebrates connectedness, but encourages retreat. The phone didn’t make me avoid the human connection, but it did make ignoring her easier in that moment, and more likely, by comfortably encouraging me to forget my choice to do so. My daily use of technological communication has been shaping me into someone more likely to forget others. The flow of water carves rock, a little bit at a time. And our personhood is carved, too, by the flow of our habits.
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